Albany’s Low-Income Assistance Program is dedicated to helping qualified low-income residential customers pay their City utility bills. There are currently about 250 households enrolled in this program.
There are three ways to apply for assistance on your City utility bill, year-round.
If your household’s utility account is in your name and you qualify through OHP, SNAP, or your annual gross income, you are eligible to receive a monthly credit for up to four units of water use and a 70% discount on your city services fee.
OHP Eligibility
OHP Eligibility
- Only for Albany utility bill assistance.
- Shorter application, processed year-round.
- Upload your Oregon Health Plan (OHP) eligibility documents. One example of acceptable documentation is pictured below. Any uploaded documentation must be dated and include the name of one member of the household that is listed as the account holder(s), and is over the age of 18 or legally responsible for the household.
SNAP Eligibility
SNAP Eligibility
- Only for Albany utility bill assistance.
- Shorter application, processed year-round.
- Upload your Supplemental Nutrition Assistance Program (SNAP) eligibility documents. One example of acceptable documentation is pictured below. Any uploaded documentation must be dated and include the name of one member of the household that is listed as the account holder(s), and is over the age of 18 or legally responsible for the household.
CSC Application
CSC Application
- Applications open monthly, processed year-round.
- Other utility assistance is available with one application.
Is your 2026 household income (before deductions) 60% or less of the state median by household size?
| Size | Annual | Monthly |
|---|---|---|
| 1 | $36,811 | $3,067.58 |
| 2 | $48,138 | $4,011.50 |
| 3 | $59,464 | $4,955.33 |
| 4 | $70,790 | $5,899.17 |
| 5 | $82,117 | $6,843.08 |
| 6 | $93,443 | $7,786.92 |
| 7 | $95,567 | $7,963.92 |
| 8 | $97,690 | $8,140.83 |
| Each add'l | $2,123 | $176.92 |
About the program
About the Low-Income Assistance Program
How is the program funded and run?
Download a flier in English and Spanish
Albany’s low-income assistance program is managed by the Community Services Consortium (CSC). If approved, assistance is provided through the end of the calendar year. You must reapply each year. Recipients are still responsible for paying all other charges on the bill and credits do not carry over from one month to the next. Every single-family residential water customer pays a fee to fully fund this program exclusively for low-income assistance. Low-Income Assistance Program City Council Resolution
This is not the same program as the Low Income Home Energy Assistance Program (LIHEAP).
OHP and SNAP eligibility were added to the program in October 2025.
